Introduction
At Lumen Leather, we are committed to ensuring complete customer satisfaction. If you are not entirely satisfied with your purchase due to damage, defects, or incorrect delivery, our support team is here to assist you.
This policy applies exclusively to purchases made through our official website.
Cancellation
At Lumen Leather, we aim to provide a smooth and flexible shopping experience. Please review our cancellation policy below:
Non-personalized orders: You may cancel your order by contacting our support team via email or phone. Orders can be cancelled within 24 hours of purchase.
Personalized orders: Orders that include personalization cannot be cancelled once placed.
Note: Orders cannot be cancelled once they have been shipped.
Upon successful cancellation, the refund process will be initiated within 48–72 hours after receiving the cancellation request.
Returns Policy
We accept return requests only in the following cases:
Wrong product delivered
Defective or damaged product
Eligibility for Returns
To qualify for a return:
The return request must be initiated within 24–48 hours from the date of delivery.
The product must be returned in its original condition, including original packaging and all components.
The customer must upload the following images or videos when submitting the request:
Invoice copy
Product image clearly showing the defect or damage
Product packaging (outer and inner)
Video of the product covering all angles
Return Process
Go to the “My Account” section on our website.
Select your order and click “Request Return.”
Upload the required images and provide the reason for return.
Wait for approval from our customer support team.
Our logistics partner will schedule a pickup.
Once the item reaches our warehouse and passes the quality inspection, the refund or replacement will be initiated.
Returns Will Not Be Accepted For
Damage caused by misuse or improper handling.
Products with tampered packaging or labels.
Incomplete products (missing parts, accessories, or manuals).
Items returned in a condition different from the one received.