At Lumen Leather, we are committed to providing a seamless shopping experience from the moment you place your order to the day your handcrafted leather product reaches your doorstep. We carefully process and dispatch all orders within a reasonable timeframe to ensure timely delivery across India. Once your order is shipped, you will receive tracking details so you can monitor its journey every step of the way. Delivery timelines may vary depending on your location and courier availability.
We take pride in the quality and craftsmanship of our leather products. If you receive a damaged, defective, or incorrect item, please contact our customer support team within a specified period after delivery. To facilitate a smooth resolution, customers may be asked to provide photographs of the product and packaging for verification purposes. Approved claims may qualify for a replacement, exchange, or refund.
For returns, products must be unused, in their original condition, and include all tags, packaging, and accessories. Customized, personalized, or final-sale items are generally non-returnable. Once the returned product is received and inspected, eligible refunds will be processed to the original payment method within the applicable processing period. Shipping charges may not be refundable unless the return is due to an error on our part.
Our goal is to ensure every customer enjoys premium leather craftsmanship with complete confidence and satisfaction. For any shipping or return-related assistance, our support team is always ready to help.
